FAQ

Below are answers to the most common questions about using Starpay virtual cards.

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Which cryptocurrencies are supported?

Supported cryptocurrencies may vary depending on availability and network conditions.

The current list of supported assets is displayed during the card issuance process.

Is the card physical or virtual?

All Starpay cards are virtual cards.

They can be used for online payments and added to Apple Pay or Google Pay for contactless payments.

How fast is card issuance?

Card issuance is instant.

A virtual card is issued within seconds after completing the issuance process and becomes available for use immediately.

Can I add the card to Apple Pay or Google Pay?

Yes.

Once issued, the card can be added to Apple Pay or Google Pay right away and used for contactless payments where mobile wallets are supported.

Why was my transaction declined?

A transaction may be declined for several reasons, including:

• Insufficient available balance

• Merchant or category restrictions

• Temporary network or processing issues

• The card being inactive or frozen

If the issue persists, make sure the card is active and has sufficient balance before retrying.

Are there monthly or inactivity fees?

No.

Starpay does not charge monthly fees or inactivity fees.

Can I top up my card?

• Starpay Black cards cannot be topped up and are designed for prepaid, one-time or short-term use.

• Starpay Platinum cards support top-ups and are intended for long-term, ongoing usag

Who can access Starpay Platinum?

Starpay Platinum is available exclusively to holders of $STARPAY tokens.

A minimum holding of 10,000,000 $STARPAY is required to access Platinum cards.