# FAQ

Below are answers to the most common questions about using Starpay virtual cards.

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<details>

<summary>Which cryptocurrencies are supported?</summary>

Supported cryptocurrencies may vary depending on availability and network conditions.

The current list of supported assets is displayed during the card issuance process.

</details>

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<summary>Is the card physical or virtual?</summary>

All Starpay cards are **virtual cards**.

They can be used for online payments and added to **Apple Pay** or **Google Pay** for contactless payments.

</details>

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<summary>How fast is card issuance?</summary>

Card issuance is **instant**.

A virtual card is issued within seconds after completing the issuance process and becomes available for use immediately.

</details>

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<summary>Can I add the card to Apple Pay or Google Pay?</summary>

Yes.

Once issued, the card can be added to **Apple Pay** or **Google Pay** right away and used for contactless payments where mobile wallets are supported.

</details>

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<summary>Why was my transaction declined?</summary>

A transaction may be declined for several reasons, including:

* Insufficient available balance
* Merchant or category restrictions
* Temporary network or processing issues
* The card being inactive or frozen

If the issue persists, make sure the card is active and has sufficient balance before retrying.

</details>

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<summary>Are there monthly or inactivity fees?</summary>

No.

Starpay does **not charge** monthly fees or inactivity fees.

</details>

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<summary>Can I top up my card?</summary>

* **Starpay Black** cards **cannot be topped up** and are designed for prepaid, one-time or short-term use.
* **Starpay Platinum** cards **support top-ups** and are intended for long-term, ongoing usag

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<summary>Who can access Starpay Platinum?</summary>

Starpay Platinum is available **exclusively to holders of $STARPAY tokens**.

A minimum holding of **10,000,000 $STARPAY** is required to access Platinum cards.

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